Privacy Policy
Khyber Exchange Privacy Policy
Last Updated: 1st of April 2021.
Trust and security are a big part of what makes us (Khyber Money Exchange) the best way to send money internationally. Your privacy is very important to us; therefore, we would like to tell you what we do to keep your data safe and secure. This Policy is an overview of how we collect, use, and process your personal data when you use our website www.khyberexchange.com (hereinafter known as “website”), our Mobile Applications (Hereinafter know a “Web App”) and our Mobile App (hereinafter known as “app”; jointly called: “services). If anything, here only applies to one of our services that we provide, we will explicitly point this out to you. Please read this Privacy Policy carefully, as it becomes legally binging when you use any of our Services. We take privacy and protection of your data very seriously and are committed to handling the personal information of those we engage with, whether customers, suppliers or colleague’s responsibility and in a way that meets the legal requirements of the countries we operate in.
Responsible Authority
The responsible authority for the collection, processing and use of personal data is:
Khyber Money Exchange Ltd (Trading Names “Khyber Exchange”, “RemitMasters”). Khyber Exchange is an internationally recognised business with its headquarters Unit 421, 160 London Road, Jhumat House, Barking IG11 8BB. Registered with the Information Commissioners Office (ICO) is Z3477300. If you have any questions about how we protect or use your data, please email us at support@khyberexchange.com
The data we collect about you.
We will collect and process the following data about you:
The information you give us.
  •   The information provided by yourself about you when you sign up to use our service, e.g., when you provide us with personal details like your name and email address. This also includes information you provide through your continued use of our Services, your participation in discussion boards or other social media functions on our website or App, through entering a competition, promotion and by reporting problems with our Services. The information you give us may include your name, address, email address, phone number, financial information (including credit card, debit card, or bank account information), payment reason, geographical location, social security number, personal description and photograph.
  •   In some cases, we may also require such information. I.E., when you send or receive high value or high-volume transactions, or where we need to comply with anti-money laundering regulations, we may also need more commercial or identification information from you.
  •   In providing the personal data of any individual (other than yourself) such as joint bank account holders, partner or spouse or someone that receives payments from you during your use of our Services, you promise that you have obtained consent from such individual to disclose his/her personal data to us, as well his/her consent to our collection, use and disclosure of such personal data, for the purposes set out in this Privacy Policy.
Details of the transactions you carry out by using our Services, including geographic location from which the transaction originates.
  •    Details of the transactions you carry out by using our Services, including geographic location from which the transaction originates.
  •    Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone settings.
  •    Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website or App (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer support number.
  •    Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties and may receive information about you from them.
  • For example:
  •   The banks you use to transfer money to us will provide us with your basic personal information, such as your name and address, as well as your financial information such as your bank account details.
  •   Advertising networks, analytics providers and search information providers may provide us with pseudonymised information about you, such as confirming how you found our website.
Information from social media networks:
If you log in to our Services using your social media account (for example, Facebook or Google) we will receive relevant information that is necessary to enable our Services and authenticate you.
Sensitive Data
We process a limited amount of sensitive data when we carry out verification of identity documents that contain biometric data. Where we are relying on the substantial public interest condition in Article 9(2)(g) of the GDPR and condition 14. Preventing fraud in Part 2 of Schedule 1 of the DPA 2018.
Age Data:
Our products and services are directed at adults aged 18 years and over, and not intended for children at all.
How we protect your personal information
  •   We take the safeguarding of your information very seriously, and it is our top priority to take a number of steps to ensure it stays secure:
  •   Our technical security team proactively monitors for abnormal and malicious activity in our servers and services.
  •   When information you have given, us is not in active use, it is encrypted at rest. This means it is unreadable from server hard drives without the decryption secret.
  •   We update and patch our servers in a timely manner.
Ways we use your information:
  •   To carry out our obligations relating to your contract with us and to provide you with the information, products, and services.
  •   To comply with any applicable legal and/or regulatory requirements by our regulators.
  •   To notify you about changes to our Services.
  •   To improve our Services.
  •   To measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you.
  •   To provide you with information about other similar goods and services we offer.
Legal basis for processing data:
  •   The lawful basis we use for collecting and processing your information in Europe (as required by current legislation) are as follows:
  •   Where it is necessary for entering into or performing a contract with you.
  •   Where we have a legitimate interest to do so, provided your rights do not override those interests.
  •   Where you have consented to its uses.
  •   Where our colleagues believe it is in your vital interests to share your personal details.
  •   Where required to comply with our legal obligations.
Diclosure of your information: we may share your information with:
  •   Affiliates, business partners, suppliers and subcontractors for the performance and execution of any contract we enter with them or you.
  •   Advertisers and advertising networks solely to select and serve relevant adverts to you and others with your consent.
  • We may disclose your information to:
  •   Affiliates, business partners, suppliers and subcontractors for the performance and execution of any contract we enter into with them or you.
  •   In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  •   if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Customer Agreement and other applicable agreements; or to protect the rights, property, or safety of Khyber Exchange, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  •   to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so.
  •   to prevent and detect fraud or crime.
  •   in response to a subpoena, warrant, court order, or as otherwise required by law.
  •   We do not have a list of all third parties we share your data with, as this would be dependent on your specific use of our Services. However, if you would like further information about who we have shared your data with, or to be provided with a list specific to you, you can request this by writing to support@khyberexchange.com
Data Retention
  •   As a regulated financial institution, Khyber Exchange is required by law to store some of your personal and transactional data beyond the closure of your account with us. We only access your data internally on a need-to-know basis, and we’ll only access or process it if absolutely necessary.
  •   We will always delete data that is no longer required by a relevant law or jurisdiction in which we operate.
Rights of Individuals
Under the GDPR, individuals have:
  •   The right to access – this means that individuals have the right to request access to their personal data and to ask how their data is used by the company after it has been gathered. We will provide a copy of the personal data, free of charge and in electronic format if requested.
  •   The right to be forgotten – if consumers are no longer customers, or if they withdraw their consent from a company to use their personal data, then they have the right to have their data deleted. We will not use their data in further processing.
  •   The right to data portability – Individuals has a right to transfer their data from one service provider to another. And it must happen in a commonly used and machine-readable format.
  •   The right to be informed – this covers any gathering of data by companies, and individuals must be informed before data is gathered. Consumers have to opt in for their data to be gathered, and consent must be freely given rather than implied.
  •   The right to have information corrected – this ensures that individuals can have their data updated if it is out of date or incomplete or incorrect. We will update the information as informed.
  •   The right to restrict processing – Individuals can request that their data is not used for processing. Their record can remain in place, but not be used. We will not use their data for further processing, if requested.
  •   The right to object – this includes the right of individuals to stop the processing of their data for direct marketing. There are no exemptions to this rule, and any processing must stop as soon as the request is received. In addition, this right must be made clear to individuals at the very start of any communication.
  •   The right to be notified – If there has been a data breach which compromises an individual’s personal data, we will inform the individual within 72 hours of first having become aware of the breach.
    You can always exercise your right at any time by contacting us at support@khyberexchange.com
    support@khyberexchange.com
Contact Us
How to contact us, if you have any questions about our Privacy Policy or your information,
please contact us in writing to.
Khyber Money Exchange House (UK) Limited London Branch

Full Address:
Unit 421, 160 London Road, Jhumat House, Barking, IG11 8BB.
Contact Person
Mr. Rahim Shah
DIRECTOR

Contact Numbers
Tel: +44 2084722211
Fax: +44 2031375027

Email
support@khyberexchange.com